Cancellation, Return & Refund Policy

1. Easy 7-Day Return Guarantee

At Bengol Bazaar, customer satisfaction is our top priority. We partner exclusively with verified Indian merchants to deliver authentic high-quality products. If you are not completely satisfied with your purchase, we offer a hassle-free 7-Day Easy Return & Replacement Policy from the date of delivery.

2. Conditions for Return & Replacement

An item is eligible for return or replacement if it meets any of the following criteria:

• Damaged / Defective Item: Item arrived broken, physically damaged, or non-functional.
• Wrong Item Received: Incorrect color, size, model, or product delivered by the vendor.
• Missing Components: Package arrived incomplete with missing accessories or parts.
• Quality Mismatch: Product significantly differs from the seller's catalog description.

* Requirement: Returned items must be unused, unwashed, in their original condition with all original tags, brand packaging, and warranty cards intact.

3. Non-Returnable Products

For hygiene, health, and security reasons, the following product categories cannot be returned once opened:

• Personal care, cosmetics, and innerwear items.
• Perishable groceries or opened food products.
• Custom-tailored or personalized custom goods.

5. Refund Modes & Timelines

Once a returned item passes quality verification by the seller or courier pickup team, the refund is processed as follows:

6. How to Request a Return

1. Log in to your account and go to My Orders.
2. Select the delivered order item you wish to return.
3. Click Request Return / Replacement.
4. Select your return reason (e.g., Damaged, Wrong Size) and upload clear photos of the issue.
5. Our support team will approve your request and schedule a doorstep pickup within 2 business days.