Privacy Policy

1. Introduction & Overview

Welcome to Bengol Bazaar ("we," "our," or "us"), operated at bengolbazaar.com and through our mobile application. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile app, or make purchases from our multi-vendor marketplace platform.

By accessing or using Bengol Bazaar, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access the platform.

2. Information We Collect

We collect several types of information from and about users of our platform, including:

• Personal Identity Data: Full name, email address, mobile phone number, and delivery shipping addresses when you register an account or place an order.
• Transactional & Order Data: Details about products purchased, order item quantities, invoice amounts, delivery tracking numbers, order returns, and customer reviews.
• Payment Information: Online payments are processed securely through our payment gateway provider, Razorpay. We do not store your raw credit/debit card details, UPI PINs, or net banking credentials on our servers.
• Technical & Device Data: IP address, browser type, operating system, unique device identifiers, cookie data, and pages visited (including recently viewed product history stored locally or in database).

3. How We Use Your Information

We use the collected information for legitimate business purposes, including:

• Processing, fulfilling, and tracking your e-commerce orders across verified merchants.
• Managing your customer profile, authentication sessions, and order history.
• Sending transactional notifications regarding order updates, delivery dispatch, and return statuses.
• Providing personalized product recommendations and displaying recently viewed products.
• Preventing fraudulent transactions and maintaining platform security.
• Complying with legal obligations under applicable Indian laws, including the Information Technology Act, 2000.

4. Sharing Your Data with Third Parties

We do not sell or rent your personal data to third parties for marketing purposes. We share information only with:

• Marketplace Vendors: Verified sellers on Bengol Bazaar receive customer shipping names and delivery addresses strictly to package and ship your ordered items.
• Logistics & Courier Partners: Delivery services to ensure accurate shipment arrival at your doorstep.
• Payment Gateways (Razorpay): Transaction details sent securely for payment authorization.
• Legal & Regulatory Authorities: If required by law, subpoena, or government order.

6. Data Security Measures

We employ industry-standard security measures, including 256-bit SSL encryption, secure password hashing (BCrypt), and role-based access control to protect your personal information against unauthorized access, loss, or alteration.

7. Cookies & Local Browser Storage

We use cookies and local browser storage to keep you logged in, store guest shopping cart items, remember cookie preferences, and maintain recently viewed products for unauthenticated guests. You can disable cookies in your browser settings, but some features of the site may not function properly.